Question 1

What is SwapBee?

Accepted Answer

SwapBee is a cryptocurrency exchange aggregator that finds you the best rates across multiple exchange providers. We don't hold your funds - we simply connect you with the best exchange services available.

Question 2

What are the fees?

Accepted Answer

SwapBee does not apply any additional fees. We aggregate quotes from several exchange partners, and the rate you see already reflects any fee they apply. Since we don't execute transactions ourselves, we don't control or modify partner fees.

Question 3

Which cryptocurrencies are supported?

Accepted Answer

SwapBee supports hundreds of cryptocurrencies across multiple blockchain networks. You can swap between major coins like Bitcoin, Ethereum, and many altcoins. Check our exchange widget to see all available trading pairs.

Question 4

How long does a swap take?

Accepted Answer

Swap times vary depending on the blockchain networks involved and the exchange provider. Most swaps are completed within minutes to an hour. You'll see an estimated completion time before confirming your swap.

Question 5

What is slippage tolerance?

Accepted Answer

Slippage tolerance is the maximum price difference you're willing to accept between the quoted price and the actual execution price. Market prices can change during the swap, and slippage tolerance protects you from unfavorable changes. We recommend 1% for most trades.

Question 6

How do I track my swap?

Accepted Answer

After initiating a swap, you'll receive a Swap ID and a link to track your swap's progress. You can monitor the status in real-time through our tracking page, which shows each step of the exchange process.

Question 7

What is a refund address?

Accepted Answer

A refund address is where your funds will be returned if the swap fails or cannot be completed. It must be on the same blockchain network as the cryptocurrency you're sending. Always use a valid address you control.

Question 8

Is SwapBee safe?

Accepted Answer

Yes! SwapBee partners with reputable exchange providers. We never hold your funds - swaps are processed directly by our trusted partners. Always double-check the addresses you provide to ensure safe delivery of your assets.

Question 9

How do I verify a swap address?

Accepted Answer

Always verify addresses carefully. Copy and paste addresses rather than typing them manually. Double-check that the address matches the correct blockchain network. Never send funds to an address you're unsure about.

Question 10

What happens if my swap fails?

Accepted Answer

If a swap fails, your funds will be returned to the refund address you provided. This is why it's crucial to provide a valid refund address that matches the blockchain of the cryptocurrency you're sending.

Question 11

My swap is taking longer than expected

Accepted Answer

Swap times can vary based on network congestion and the exchange provider. Check your transaction status using the tracking link provided. If it's been more than 24 hours, contact support with your transaction ID.

Question 12

I sent funds to the wrong address

Accepted Answer

Unfortunately, cryptocurrency transactions are irreversible. If you sent funds to an incorrect address, we cannot recover them. Always double-check addresses before sending. If the address belongs to our exchange partner, contact support immediately.

Question 13

The received amount is different from the quote

Accepted Answer

Yes, this happens due to slippage. Cryptocurrency prices change constantly, so the final amount may differ slightly from the initial quote. As long as the difference is within your slippage tolerance (typically 1%), this is expected behavior. Network fees may also cause small variations. If the difference exceeds your slippage tolerance or seems unusually large, contact support with your transaction details.

Frequently Asked Questions

General

How It Works

Safety and Security

Troubleshooting

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